Refund Policy

When refunds apply

Refunds are issued if:

• The wrong item is delivered
• The product is damaged
• The order is cancelled before delivery

Refund method

Refunds are processed to the original payment method.

Timelines depend on your payment provider.

Returns & deductions

A ₹30 fee is applied on returns or exchanges to cover delivery costs.

This amount is deducted from the refund.

Returns & exchange process

Returns are verified at pickup.

A delivery partner confirms the item condition with you before completing the return to the store.

For exchanges, the return is completed first, followed by a fresh delivery of the replacement item.

Failed deliveries

If a delivery fails due to incorrect address, unavailability, or refusal, a ₹35 fee may be charged to cover logistics costs.

Refund responsibility

Merchants are responsible for product quality and accuracy.

Refunds apply for incorrect, damaged, or failed orders.

Return handling

A flat ₹30 handling fee is charged for every return or exchange.

Return flow

Returned items are verified by the delivery partner before being handed back to the store.

Exchanges are handled as two separate flows: return to store, followed by a new order delivery.

Settlement impact

Returned orders are excluded from payouts.

Applicable fees are adjusted during weekly settlements.

Return process

For returns, the ranger picks up the item from the customer, verifies it, and delivers it back to the store.

Exchange flow

Exchanges are handled in two steps:

• Ranger A: Customer → Store (return verification)
• Ranger B: Store → Customer (replacement delivery)

Failed deliveries

Failed deliveries must be reported accurately in the system.

Orders are returned to the store if delivery cannot be completed.