Shipping Policy

Delivery speed

Most orders are delivered within 10–40 minutes from purchase.

Delivery hours

Fybr operates from 9:00 AM to 11:00 PM, every day.

Orders outside this window are fulfilled in the next available slot.

Delays

Delays may occur due to weather, traffic, high demand, or location constraints.

You’ll be updated through the app or SMS.

Delivery charges

A small convenience fee & delivery fees may apply at checkout.

Additional charges won't be applied

Tracking

You can track your order live from store pickup to delivery.

Failed deliveries

If you’re unavailable, we’ll attempt to contact you twice.

If unsuccessful, the order may be returned and marked as failed.

Order preparation

Orders must be packed within 5 minutes.

They should be ready before the delivery partner arrives.

Packaging

Use secure packaging to prevent damage.

Handover

Verify order details before handing over to the delivery partner.

Responsibility transfers after pickup.

Shipping fees

Delivery charges are paid by customers.

Merchants are not responsible for shipping costs.

Returns

Returns due to incorrect or damaged items may impact your account.

Repeated issues may affect your partnership status.

Pickup

Arrive within the assigned time and verify order details before pickup.

Delivery timelines

Complete deliveries within the time shown in the app.

Report delays immediately.

Handling

Do not open or tamper with packages.

Report damaged or unsealed items before delivery.

Customer communication

Use only in-app communication.

Stay professional at all times.

Failed deliveries

Attempt contact and report failed deliveries with proof.

Follow app instructions for next steps.

Returns

Return items only when instructed by the platform.

Confirm completion in the app.