Fybr Payment Terms

1. Payment Terms for Customers

1.1 Payment Methods

• Customers can pay via credit/debit cards, UPI, digital wallets, and other accepted methods.
• All transactions are processed securely through third-party payment gateways.

1.2 Order Confirmation

• Payments must be successfully completed before an order is processed.
• Customers will receive a confirmation email/SMS after a successful transaction.

1.3 Refund & Cancellation Policy

• Orders can only be canceled before they are processed for delivery.
• Refunds, if applicable, will be processed within 5–7 business days to the original payment method.
• Delivery charges are non-refundable once an order has been dispatched.

1.4 Failed Transactions

• If a payment fails but the amount is deducted, customers should contact support with transaction details.
• Fybr is not responsible for delays caused by banks or payment providers.

1.5 Pricing & Additional Charges

• All product prices include applicable taxes.
• Convenience and delivery charges may apply based on the location and order size.

1.6 Security & Fraud Prevention

• Customers must ensure that their payment details are accurate and up-to-date.
• Fybr reserves the right to cancel orders suspected of fraudulent activity.

2. Payment Terms for Merchants

2.1 Payment Settlement

• Merchants receive payments after successful order completion, minus the Fybr commission.
• Settlements are processed weekly or as per the agreed-upon schedule.

2.2 Commission Structure

• Fybr charges a 30% commission on total sales made through the platform.
• Additional fees may apply for promotional placements or featured listings.

2.3 Refunds & Chargebacks

• In case of a refund, the deducted amount will be adjusted in the next settlement.
• Fybr is not responsible for chargebacks initiated by customers.

2.4 Payment Processing & Compliance

• Merchants must provide accurate bank details for settlements.
• Fybr reserves the right to hold payments for any suspicious transactions.

2.5 Tax Responsibilities

• Merchants are responsible for their own tax filings and compliance.
• Fybr may deduct applicable taxes as per government regulations.

3. Payment Terms for Delivery Drivers

3.1 Earnings & Payouts

• Delivery drivers receive payments based on completed deliveries.
• Payments are processed on a weekly basis via bank transfer or digital wallets.

3.2 Incentives & Bonuses

• Drivers may earn incentives based on performance, peak-hour deliveries, or customer ratings.

3.3 Deductions & Penalties

• Any penalties for failed deliveries, customer complaints, or policy violations will be deducted from earnings.

3.4 Cash on Delivery (COD) Orders

• Drivers handling COD orders must deposit collected amounts within the stipulated time.
• Any discrepancies in COD settlements will be investigated and may result in payment holds.

3.5 Fraud Prevention & Compliance

• Fybr reserves the right to suspend or terminate drivers engaged in fraudulent activities.
• Compliance with local tax regulations is the responsibility of the delivery driver.

4. Updates to Payment Terms

• Fybr reserves the right to modify payment terms and conditions at any time.
• Users will be notified of any significant updates through the platform or email notifications.

For any queries regarding payments, please contact support@fybrnow.com.